Give each record a purpose.
Identify the main items: customers, requests, tasks, or documents. Define required information, consistent status names, and how items relate. Name the source of each value so two teams do not maintain competing versions.
Set the foundation. / 12 min / 3-question quiz
Decide what information the app needs and who should work with it before expanding the workflow.

Alex · Your virtual learning guide
Follow the reading, unpack the idea, and put it into practice. At your pace.
You will have a simple information map and an access matrix to check against the controls available in your workspace.
Identify the main items: customers, requests, tasks, or documents. Define required information, consistent status names, and how items relate. Name the source of each value so two teams do not maintain competing versions.
For each app, record who needs to review information, use the workflow, or manage its setup. Distinguish everyday users from app managers. If a requirement is finer than the available controls support, separate the information or revise the design.
Walk through the process as each intended role. Check permitted work and work that should be blocked. Decide who reviews access changes and what should happen when a person changes teams or leaves.
Example to adapt
The account team uses a shared customer directory. Finance works in a separate restricted app. A nominated app manager maintains the setup. The design does not assume that everyone who can see a customer should also see financial information.
Try it with your team
Use one row per role and one column per app. Write review, use, manage, or no access in each cell. Validate the matrix with the people accountable for the information, then check the actual configuration.
Put your understanding to the test
Answer all three questions correctly to complete this lesson. Feedback is part of the learning; you can try again.
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