Give an AI agent a clear job.

Alex · Your virtual learning guide

A little guidance.
A clearer next step.

Follow the reading, unpack the idea, and put it into practice. At your pace.

What you will leave with

You will create a job description for an agent, including the decisions that remain with a person.

Specify the work and its inputs.

Describe the result the agent should produce and the approved information it needs. Start with a bounded, on-demand task. Decide what should happen when required information is missing, outdated, or inconsistent.

Separate preparation from action.

List what the agent may read, prepare, or change. Identify which actions require a person’s review, especially customer communications and changes that affect commitments. Confirm how those boundaries will be implemented before putting the agent to work.

Evaluate useful and difficult cases.

Try a clear request, an incomplete request, and conflicting information. Review the result against the job brief. Name a person who owns the agent’s behaviour and decides when its instructions or access should change.

Example to adapt

Example job brief: service handoff

Prepare a handoff from approved customer information and the current request. Summarize the need, identify missing details, and prepare the next-step brief for review. Do not promise a delivery date, change an agreement, or contact the customer.

Try it with your team

Write three expected outcomes.

Describe what “ready for review,” “missing information,” and “outside this agent’s responsibility” should look like. Use these cases when evaluating the agent, rather than judging only a convincing example.

Check your work.

The agent has a specific job and approved inputs.
Actions and human review responsibilities are explicit.
Incomplete and conflicting information have been tested.

Put your understanding to the test

Your knowledge check.

Answer all three questions correctly to complete this lesson. Feedback is part of the learning; you can try again.

03questions

01An agent prepares a service handoff, but the delivery date is missing. Which result best fits a bounded job brief?

Invent a likely date so the brief looks complete.Flag the missing date and send the brief for human review.Contact the customer even though communication was not authorized.

02Which instruction gives an agent the clearest initial responsibility?

Keep the whole business moving.Make whatever changes seem helpful.Summarize the approved request information and identify missing inputs for review.

03The agent handled one complete request well. Which evaluation should come next?

Try missing and conflicting information, then compare the outputs with the job brief.Approve every possible future task for the agent.Judge only whether the writing sounds confident.

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